Returns and Refunds

As Umbers products are made in-house in limited quantities, often using vintage and deadstock materials, we do not accept returns, exchanges or cancellations for change of mind. Please review the product description, measurements and images carefully before purchasing.

Orders cannot be changed or cancelled once production or fulfilment has begun. If you notice an error in your order, contact us immediately. We will assist where possible, but changes cannot be guaranteed.

Faulty, Damaged or Incorrect Items

Every product is inspected before dispatch. If your order arrives faulty, damaged or incorrect, contact us at umbers.studio@gmail.com with your order number, a description of the issue and clear photographs.

Depending on the issue, we will provide a repair, replacement or refund in accordance with Australian Consumer Law. Umbers will cover reasonable return-shipping costs where an item is confirmed to be faulty, damaged or incorrect.

Approved Returns and Refunds

Please do not return an item before contacting us and receiving return instructions.

Where reasonably possible, approved returns should be unworn, unwashed and unaltered, with their original tags and included accessories. This does not limit your rights where an item is faulty.

Approved refunds will be returned to the original payment method within 10 business days of assessment. Your bank or payment provider may require additional processing time.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

For assistance, contact umbers.studio@gmail.com.